Say you’re a gargantuan health-care conglomerate. A group of experts convened by the FDA votes at a high-profile meeting that one of your best known products — something like extra-strength Tylenol , say — should no longer be available without a prescription. What do you do? If you’re Johnson & Johnson, you take out full-page ads in national newspapers touting Tylenol as “the safest brand of pain reliever you can choose.” But you also point out that If “you take more than the recommended dose … you can cause serious liver injury.” As this morning’s WSJ notes in an analysis of J&J’s response, the company has long maintained a good reputation for crisis management — one forged a generation ago,

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How J&J Marketed Tylenol After Acetaminophen Hearings


John


